California Skydive Center Inc

Terms & Conditions

​Welcome to Silicon Valley Skydiving

​Thanks for acquiring our services and products (“Services”). The Services are provided by California Skydive Center Inc (“CSC”), also known and doing business as Silicon Valley Skydiving, main office located at 234B Skylane Dr, Hollister, CA 95023, United States, and/or any third-party contractor (“Contractor”) required to willingly provide the Services.​

By acquiring our Services, you are agreeing to this policy, terms & conditions.

General Terms
● CSC is a United States Parachute Association (“USPA”) member, operating under USPA’s directives & basic safety requirements, and also under Federal Aviation Administration’s (“FAA”) regulations.
● Anyone jumping without direct instructor supervision must have a USPA membership, either annual or temporary.
● Tandem and solo jump students must be under direct CSC instructor supervision and meet all requirements for the intended jump, including having USPA membership for solo jump students.
● All jumpers must be 18 years and older, CSC requires either an original Driver’s License or original Passport to verify age for all people, and valid USPA license and signed jumps log book to verify skydiving experience for all solo jumpers.
● Intoxicated or altercated persons, or anyone under any safety risk factor considered by CSC staff, are not allowed to board the aircraft. Refrain from substance consumption that may impair your judgment and mobility at least 8 hours prior and during your experience.
● All participants and jumpers must fully understand, sign and complete a Release of Liability Agreement (“Waiver”).
● Any and all liabilities not covered by CSC’s Waiver or CSC’s Insurance policies, arisen from Contractor’s sole actions and decisions to provide the Service, are under Contractor’s full responsibility.
● Flight days might change due to safety, weather, operational and/or regulatory constraints, in which case the affected customer will be contacted and any required jump reschedule will be performed by CSC without rescheduling fee.
● All advertised prices have a cash payment discount applied. Additional 5% applies over any other accepted payment methods.
● CSC does not combine deals and does not issue refunds.
● Unless stated otherwise, general promotional deals are valid for 6 months period from its purchase date, and after the promotional period has elapsed they are worth the amount of money paid for as credit towards similar Services offered by CSC.
● All money value available on customer accounts is fully transferable, and may be used towards any Services offered by CSC, subject to their current rates and availability.
● Operations take place primarily at San Martin Airport – 13030 Murphy Ave – or at Hollister Airport – 234B Skylane Drive – according to CSC operations convenience, to be determined and informed by email and/or text message.

​Tandem Jump (“Tandem”)
● Bookings are for arrival time, not jump time. Plan to spend approximately 2 to 4 hours with us from your arrival time. It can be longer if there are issues causing delays.
● Flight times may change for various reasons such as safety, weather, flight regulations, gear and/or aircraft maintenance, including adjustments to an earlier time. Watch your email and phone provided on your reservation as you will be informed of any updates, and might get a call or message from us in order to confirm major changes, when needed.
● There is a weight limit of 250 pounds, CSC charging extra per pound over 200 pounds.
● CSC offers a spectators ride in our plane for anyone 18 years and older, after paying the ride-along fee per person.
● It is recommended to wear athletic clothing (jeans, t-shirt, sneakers – and non-bulky extra layers are recommended in case of lower temperatures).
● No participants can be pregnant at the time of the experience.
● Each jumper must watch the Uninsured United Parachutes Technologies waiver video prior to signing the agreement provided in the confirmation e-mail.
● Reservation changes can be done through CSC’s reservation department by phone during office hours. There is no charge for changes made 5 or more full days prior to the reservation date, after which there are LATE FEEs per person for changes within that period. If booking within the 5 day window, this policy is in effect.
● NO-SHOW FEE applies if you haven’t checked in at the CSC location front desk by your booked time.
● If you checked-in at the CSC location front desk and are not present when your flight is called for boarding, you will lose the jump, no refund applies.
● Due to the nature of the sport, group reservations are given priority but not guaranteed to be retained and may be divided into separate flights without prior notice.
● Freefall time and jump altitude may differ from advertised, due to jumpers weight, weather conditions and/or safety parameters.
● Media services include raw videos and photos only, according to the acquired package. Video time, size and quantity may vary. Photos quantity may vary.

Same Day Special / Gift Store Vouchers (“Coupon”)
● A Same Day Special coupon is a one-time use only, promotional sale, and may be available to customers for purchase at CSC location, at the same day of their jump after they have jumped.
● A Gift Store Voucher coupon is a one-time use only, regular sale, and may be available to customers for purchase at our on-line gift store.
● A Coupon is fully transferable and it never expires, being worth the promotional type of jump it states for six months from its purchase date, or the duration of the promotion it stands for, and after the promotional period has elapsed they are worth the amount of money stated and/or paid for as credit towards similar Services offered by CSC.
● To redeem the Coupon, holder must present the physical Coupon or the original online confirmation email. Holder may be asked to present the Coupon code and the purchase receipt for CSC checking.
● CSC will not redeem a Coupon more than once, nor just a code without a purchase receipt, nor a purchase receipt without a code.
● All booked Coupon jumps that do not meet redeeming criteria according to its specific Terms upon CSC check-in, will be considered and charged as a full price jump.
● In case of a tampered Coupon being redeemed and later found out to have been tampered, customers under such Coupon will be fully financially liable for the taken service expenses, at updated current rate and no discounts, added of a TAMPERING FEE.

Jump Ticket (“Ticket”)
● A Jump Ticket is a one-time use only, regular sale, available to any solo graduated and licensed jumper for purchase at CSC location.
● A Ticket is non-transferable and cash value never expires, being worth available jump altitudes according to CSC flight arrangements.
● A Ticket promotional value is valid for one year from purchase date, after that period subject to price adjustment according to CSC operational costs.
● To use a Ticket, the owner must present the physical ticket or have purchased credit on CSC’s DZ Management system (“Burble”), under jumper’s personal account.
● To be on a flight or load, Ticket owners must manifest at CSC’s front desk / check-in counter.
● Any remaining Burble account credit acquired under special Ticket promotions will be available for future use towards regular price jumps.
● If manifested and not present when your flight is called for boarding, the Ticket will be forfeit.
● No refunds or lost tickets recovery is available.
● In case of a tampered Tickets being used and later found out to have been tampered, customers under such Coupon will be fully financially liable for the taken service expenses, at updated current rate and no discounts, added of a TAMPERING FEE.

Solo Training Pack (“Pack”)
● A Training Pack is a promotional sale package towards solo and/or skills training programs, available to any interested customer for purchase at CSC location.
● A Pack is non-transferable and cash value never expires, being worth available jump altitudes according to CSC flight arrangements.
● A Pack promotional value is valid for six months from purchase date, after that period subject to price adjustment according to CSC operational costs.
● Items included on Pack not claimed by customer after three months from purchase date will be forfeit.
● No refunds, no upgrades, no downgrades available.

Copyright
● This website and all its contents are protected by U.S. and International copyright laws. Partial or full reproduction and distribution without any written permission from CSC is prohibited.

About these Terms

● CSC may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly.
● Changes addressing new rules for a Service or changes made for legal reasons will be effective immediately.
● Any and all Services offered by CSC’s official means of advertisement, including special prices, sales and promotions, are subject to these terms and conditions, including any additional condition stated by the promo advertisement.
● If there is a conflict between these terms and any additional terms, the additional terms will control for that conflict, unless not specified under additional terms.
● These terms control the relationship between CSC and customers. They do not create any third party beneficiary rights.
● If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that CSC is giving up any rights that it may have (such as taking action in the future).
● If it turns out that a particular term is not enforceable, this will not affect any other terms.
● The laws of California, U.S.A., excluding California’s conflict of laws rules, will apply to any disputes arising out of or relating to these terms or the Services.
● All claims arising out of or relating to these terms or the Services will be litigated exclusively in the federal or state courts of San Benito County, California, USA, and you and CSC consent to personal jurisdiction in those courts.